Reminder. CARAPACE is the iPhone client for the CARAPACE gateway you run yourself — on Claude Code, Codex, OpenClaw or Hermes. We don't operate a cloud, so most issues you'll hit are between your phone, your gateway, and your network. The contact paths below all go to a real human.
Get a human
Self-help
One-line setup (recommended) →
The easiest path: get the app, paste one line into your agent — it fetches a self-verifying installer and ends with the pairing QR. Start here if you haven't set CARAPACE up yet.
Full troubleshooting guide →
Step-by-step fixes organized by area: reachability, pairing & QR codes, the gateway service, sign-in errors, voice & music, certificates, in-app purchases. Start here if you're trying to debug a specific symptom.
Setup on any machine — Mac, Linux, VPS, Raspberry Pi →
One page covers every platform: the agent fetches one installer script, it verifies everything, and it ends with the pairing QR. Headless boxes are fine, and it survives reboots.
Refunds
In-app purchases are processed by Apple — we don't have access to the transaction and can't refund directly. Use Apple's standard process: Settings → Apple ID → Subscriptions → Report a Problem, or visit reportaproblem.apple.com. Family Sharing propagation is handled by Apple too.
Privacy questions
See the Privacy Policy for what data is sent where (short version: nothing touches our servers). Privacy-specific concerns or data-deletion requests: email [email protected].